WHY DOES Srikara Finance HAVE A PRIVACY POLICY?
Srikara Souharda Credit Co-Operative Society Ltd. ('Srikara Finance' or ‘Company’) values the privacy and trust of our customers including the users of our website www.srikarainance.com (the "Website"). We recognize that the customer may be concerned about our collection, use, and disclosure of the personally identifiable information that we collect when the customer avails our products with or without using the Website. This Privacy Policy describes the information that we collect from the customer, how we collect this information, and what we do with it after we collect it. By availing our products and/or by using the Website the customer accepts the practices described in this Privacy Policy and gives consent to use the Personal Information by Srikara Finance in accordance with the terms set out in this Privacy Policy.
Customers can ask questions or provide comments regarding this Privacy Policy by writing to support@srikarafinance.com . This Privacy Policy, with amendments made from time to time, will always be available on the Company’s Website for access by all Srikara Finance’ customers, whether users of the Website or not.
DOES Srikara Finance EVER MAKE CHANGES TO ITS PRIVACY POLICY?
We may make changes to the Privacy Policy from time to time. We will notify customers of any material changes by sending an email, posting a notice on the home page of the Website, or posting a notice in the customer’s online account. If a customer receives notification or a change in our Privacy Policy, the customer must review the new Privacy Policy carefully to make sure he/she understands our practices and procedures.
WHAT TYPES OF INFORMATION DOES Srikara Finance COLLECT FROM THE CUSTOMER?
Personal Information:
We collect personally identifiable information that customers provide to us, such as name, mailing address, phone number, email address, Aadhaar number, PAN, TAN, passport details, driving license details and other similar information.
Sensitive Personal Data / Information:
We collect Sensitive Data / Information that customers provide to us, such as income tax returns, bank account number, financial statements, reasons for seeking finance, income sources and other financial information.
Non-Personal Information:
We also collect non-personal information from customers, such as browser type, the URL of the previous website visited, ISP details, operating system, and Internet protocol (IP) Address ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify customers.
HOW AND WHEN DOES Srikara Finance COLLECT THIS INFORMATION?
Providing Information to Us:
We collect Personal Information and Sensitive /Personal Data / Information from customers when they provide it to us. For example, if a customer makes an application for a loan, we may collect the customer’s name, mailing address, telephone number, PAN number, TAN number, income tax returns, bank account number, passport details, driving license details, and reasons for seeking finance, income sources and email address.
Communications with Us:
If a customer communicates with us regarding the Website or other Srikara Finance services, we will collect any information that the customer provides to us in any such communication.
Analytic and Reporting Technologies:
Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, and the dates and times that the Website is accessed. We also contract with several online partners to help manage, monitor and optimize our Website and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.
Use of Cookies and Web Beacons
A cookie is a small file placed on the hard drive of a computer. Most websites use cookies. We use cookies to track the customer’s use of the Website and provide a more personalized user experience. A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by Srikara Finance and our online partners are not linked to Personal Information. This Privacy Policy covers the use of cookies and web beacons by Srikara Finance and does not cover the use of cookies or web beacons by any other third party, or advertiser.
HOW DOES Srikara Finance USE CUSTOMER INFORMATION?
Personal Information and Sensitive Personal Data/Information:
We use Personal Information for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, and providing customer support. Customer’s Personal Information and Sensitive Personal Data/Information shall also be shared with lenders that we partner with. We would further share limited Personal Information on an aggregated/anonymised and strict need-to-know basis with our trusted partners like marketing agencies, technology service providers, etc. to help improve our product and service offerings.
Non-Personal Information:
We use Non-Personal Information to track the use of the Website and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.
WHEN WILL Srikara Finance DISCLOSE CUSTOMER INFORMATION TO THIRD PARTIES?
Disclosure to Lending Partners:
When customers apply for a loan through Srikara Finance, Personal Information and Sensitive Personal Data/Information will be shared with our lending partners if the loan is to be fulfilled through such lending partners, which are usually regulated entities, subject to regulatory guidelines on data privacy.
Disclosure to Third Party Service Providers and Online Partners:
We may contract with various third parties who help us provide, maintain and improve the Website. For example, we may use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting or other operations. We may also contract with several online partners to help manage, monitor and optimize our Website and to help us conduct marketing activities, measure the effectiveness of our advertising, communications and how visitors use the Website.
Some limited and aggregated/anonymised Personal Information may be shared on a strict need-to-know basis with such third-party service providers where such information is required to be disclosed for effective provision of their services.
Save and except to our lending partners (as described in Section 3.2.1 “Disclosure to Lending Partners”, and in circumstances identified in the section 3.2.3 “Disclosure to Unaffiliated Third Parties”, Srikara Finance shall not disclose data in relation to a customer’s financial status, income statements, earnings, source of earnings, personal identification numbers and bank account numbers.
Disclosure to Unaffiliated Third Parties:
We shall keep customers’ Personal Information and Sensitive Personal Data / Information private and confidential. We may disclose Personal Information and/or Sensitive Personal Data / Information to prevent an emergency, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a summon or court order).
Disclosure to Successors:
We may disclose customers’ Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event Srikara Finance goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, customers’ Personal Information will likely be among the assets transferred. Customers will be notified via email or by a notice on our Website of any such change in ownership or control of Personal Information.
Disclosure of Non-Personal Information:
We may disclose Non-Personal Information, in aggregate/anonymised form, to potential strategic partners, advertisers and investors.
Internet Advertising:
We may use third party service providers to serve ads on our behalf across the Internet and sometimes on the Website. They may collect anonymous information about customers’ visits to our Website, and their interaction with our products and services. They may also use information about customers’ visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major websites.
Disclosure to Credit Bureaus, Credit Rating Agencies & Reserve Bank of India:
Srikara Finance may share the personal information of a user with Credit Rating Agencies and the information shall be shared with the Reserve Bank of India (RBI) in the event RBI issues guidelines or direction in this regard. Further, borrower and loan information will be shared with CIBIL and other authorized credit bureaus. We shall be bound by extant legal and regulatory guidelines on sharing data with credit bureaus, rating agencies, the RBI, any other authorities.
HOW DOES Srikara Finance PROTECT PERSONAL INFORMATION?
Whenever we obtain customers’ Personal Information and Sensitive Personal Data/Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of customer information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Security:
The security of customers’ Personal Information is important to us. When customers enter sensitive information on our registration or other forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.
Internet-based Transfers:
Using the Internet to collect and process Personal Information necessarily involves the transmission of data. By providing Srikara Finance with Personal Information, the customer acknowledges and agrees that we may store Personal Information and transfer it to and from our servers located on the internet. We endeavor to protect all Personal Information collected through the Website in a safe, confidential and secure manner.
DOES THIS PRIVACY POLICY APPLY WHEN ACCESSING THIRD PARTY WEBSITES?
Customers may be able to access third party websites directly from the Website. This Privacy Policy does not apply when customers access third party websites. We cannot control how third parties may use Personal Information customers disclose to them, so customers should carefully review the privacy policy of any third party website before using it or disclosing Personal Information to its provider.
OPTING OUT FROM RECEIVING COMMUNICATIONS FROM Srikara Finance?
We provide customers the opportunity to opt-out of having their Personal Information used for certain
purposes. For example, if customers do not wish to receive any additional marketing material from us or
if they no longer wish to receive our newsletters and promotional communications, they may opt-out of
receiving them by following the instructions included in each newsletter or communication or by emailing
us at support@srikarafinance.com.
If we plan to disclose customer Personal Information to a third party in a manner that is not set forth in this Privacy Policy, the customer will be notified so that the customer can make an informed choice about sharing Personal Information with that third party.